• SectorBanking
  • LocationDublin
  • SalaryUp to €38000.00 per annum
  • Posted onNovember 3, 2022
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The Company

Managing over 19,500 accounts, our client is a well-established mortgage servicing firm. Based in South County Dublin, they are looking for applicants to join their Mortgage Resolutions Team.

The Role

As a Mortgage Resolutions Executive, you will work alongside customers dealing with a mortgage arrears situation, in looking to develop and identify appropriate resolutions on said cases. Hybrid model on offer with two days required in office, free parking onsite and a competitive package available.

The Responsibilities

  • Contacting arrears customers directly to discuss possible long-term sustainable resolutions to the mortgage arrears situation.
  • Developing excellent customer relationships and dealing appropriately with challenging arrears situations.
  • Completion of detailed Standard Financial Statements with Borrowers over the phone ensuring a high level of attention to detail is maintained.
  • Challenging borrowers on items of expenditure that are above or below the acceptable levels.
  • Explaining to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt.
  • Identifying and understanding customers’ previous payment history and analysing the current income and expenditure profile.
  • Carrying out detailed assessments of the customers’ current financial profile and making suitable recommendations.
  • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances.
  • Reviewing all options with customers as outlined in the Financial Regulator’s Code of Conduct for Mortgage Arrears and bringing these cases for discussion to Senior Management along with own recommendations.
  • Discussing disposal of the security with customers where the mortgage is not sustainable.
  • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators

The Individual

  • 2 years’ experience working in a mortgage resolution/ case management within an ASU environment
  • Minimum APA Loans qualified
  • Knowledge of personal insolvency and bankruptcy
  • Deep understanding of relevant regulatory requirements
  • Strong negotiator with the ability to reach appropriate solutions on challenging arrears cases.
  • Experience of dealing with Third Party Financial Advisors/Solicitors an advantage


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