Genevieve Davis

Recruitment Consultant - Banking

T: +353 16 909 708 E:
  • SectorBanking
  • LocationDublin
  • SalaryNegotiable
  • Posted onJune 14, 2021
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Role: Mortgage Case Manager

Case Management of a portfolio of PDH and BTL mortgage accounts through the early arrears process up to the appointment of a receiver. Reporting directly to a mortgage servicing Team Leader, you will have to operate to prescribed business targets and ensure adherence to CCMA, CPC and other relevant controlled policies and procedures.

Key Responsibilities

  • Overall management and responsibility for a dedicated portfolio of mortgage accounts in arrears on our bespoke mortgage platform.
  • Contact customers by letter, telephone and face to face in accordance with Code of Conduct for Mortgage Arrears (CCMA), Mortgage Arrears Resolution Process (MARP) the Consumer Protection Code (CPC).
  • Come to arrangement with borrowers, within prescribed parameters.
  • Recommend strategy and options on your portfolio to senior management.
  • Deal with service queries in a prompt and professional manner.

Skills & Experience

  • A proved track record in credit management.
  • Ability to work to designated individual and team targets.
  • Ability to write comprehensive executive summaries and recommendations.
  • Sound working knowledge of CCMA, CPC, MARP.
  • Collections and recoveries experience as part of an ASU team would be an advantage.
  • APA in housing loans is desirable.

Person Specification competencies

  • IT literacy – high level competence in Microsoft Word & Excel
  • Customer Service and Commercial Awareness
  • Influencing/Persuasion and Negotiation skills
  • Communication skills – Interpersonal and Written
  • A flexible approach to work and the ability to adapt in a fast paced environment
  • Ability to interact effectively with varied stakeholders to achieve your goals

Genevieve Davis

Recruitment Consultant - Banking

T: +353 16 909 708 E:


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