Collections Executive

The Client: Our Client a leading Credit Management firm based in Dublin South is looking for a Collections Executive on a Permenant basis.

The Role: Collections Executive

Job Purpose:

Utilising the Revenue Management System which assigns a list of accounts to call, the jobholder will make telephone contact with existing and new customers with a view to negotiating outstanding payments for Ireland’s leading financial institutions.

Key Accountabilities & Responsibilities

• Contact customer by telephone to negotiate payment strategy
• Keep broken arrangements to a minimum
• Ability to work a large volume of accounts
• Achieve and surpass weekly and monthly collection targets
• Ensure compliant and customer focused collections
• Manually update accounts and edit information gained from calls
• Use new technology such as text and voice over text to maximize collections
• Assisting with ad hoc administrative tasks as designated by Team Leader

Knowledge & Experience

• Previous telephone experience.
• Ability to negotiate the optimum collection commitment for the company
• Professional in approach and able to deal with a variety of individuals.
• Working knowledge of Word/Excel/Outlook

Personal Attributes

• Good communication skills.
• Determined and focused.
• Numerate and Literate.
• Enthusiastic and positive.
• Flexible, adaptable and keen to try new methods and systems.
• Target driven, self motivated, and demonstrate a commitment to constantly improving negotiation skills.

Experience:

• Collections Negotiation: 1 year (Required)
• Word/Excel/Outlook: 1 year (Required)
• Telephone: 1 year (Required)
• Communication Skills: 1 year (Required)